The Serenity Destination Guide

Serenity wins Tripadvisor ‘Excellence’ Award 4 years in a row!

Edward Kennedy   |   June 6, 2014   |   News & Features   |   0 Comments

Once again (for the 4th consecutive year), Serenity Resort and Residences have been awarded the 2014 Tripadvisor ‘Certificate of Excellence’, from the world’s largest travel site! Awarded to only the top few percent of hotels around the world, the 2014 Certificate of Excellence illustrates our continuing commitment to providing a consistently high standard of service for our guests.

2014 Tripadvisor Excellence Award

Tripadvisor noted:

“The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Establishments awarded the Certificate of Excellence are located all over the world and represent the upper echelon of businesses listed on the website”.

Great reviews on www.TripAdvisor.com keep our team motivated and smiling. We would like to thank all of our past guests who took the time to complete a review on Tripadvisor, all suggestions that we have received, have helped us to further enhance the Serenity Experience.

For those of you who are yet to visit, we hope to exceed your expectations on your visit and look forward to receiving your comments and suggestions.

We hope to have the pleasure of welcoming you all back to Serenity again soon.

Thanks again from the whole team at Serenity!

Tripadvisor-Award-2011 Tripadvisor-Award-2012 Tripadvisor-Award-2013

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Thailand and Phuket is Safe to Visit following the Military Coup

Edward Kennedy   |   May 23, 2014   |   News & Features   |   0 Comments

We would like to inform you that the current political situation in Thailand following the military coup by the army does not substantially affect the daily life of the local population nor tourists in the country.

Thailand and Phuket especially are safe to visit and people are going about their daily business as normal.

Please check with our team with regards to the rules imposed by the nightly curfew in case it is in effect in the province you are visiting.

Travel to and from the airport for example is exempt from the curfew and equally so is travel related to medical emergencies.

No army personnel is patrolling the streets of Phuket. If you are stopped or questioned by any authorities, please remain calm and follow their instructions.

We do not expect this situation to change dramatically in the coming days and remain confident that you will enjoy your holidays in Phuket and Thailand.

UPDATE 06/06/2014: Curfew in Phuket Lifted and (Night)Live back to normal!

We are happy to inform our guests that the curfew imposed following the military coup in Thailand has been lifted for Phuket and daily (night)life resumes as normal! Enjoy your holidays!

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Political Demonstrations in Bangkok

Edward Kennedy   |   November 27, 2013   |   News & Features   |   0 Comments

In light of the recent political protests in Bangkok, for those planning a visit to Phuket in the near future, we thought it might be a good idea to put your minds at ease.

Non-violent demonstrations are currently taking place in specific and confined parts of central Bangkok and do not extend to Phuket and most of the other provinces in Thailand. Phuket, and Thailand as a whole, is still a safe and welcoming place to visit and the demonstrations will not in any way prevent you from fully enjoying your well earned, relaxing stay at Serenity Resort & Residences.

If you have any concerns or questions, please don’t hesitate to contact our Reservations team at rsvn@serenityphuket.com or by phone at (+66) 76 371 900.

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Serenity Launches new Mobile App for Android & Apple Devices

Edward Kennedy   |   September 5, 2013   |   News & Features   |   0 Comments

At Serenity, we are constantly looking for new and exciting ways to ensure that our guests enjoy their stay with us and that information about our resort is as easily accessible as possible. This week we have launched our new Serenity mobile APP, in association with ‘APPY Hotel’, which contains the latest special offers and all the information about our resort that you need to know before you visit.

Downloadable from the App Store (Apple) and from Google Play (Android), you can have free and easy access to all the information about what tours we offer, information about our rooms and suites, the East 88 Beach Lounge, The Senses Spa our Merchandising and much more. You can even book Tours, events and spa treatments as well as order merchandise, directly from the Application.

To get the application, scan the QR code which matches your device’s platform or click on the links below, and when prompted, enter the ID: 8318565 or search by name for ‘Serenity’.

APPLE DEVICES:
Download here: https://itunes.apple.com/us/app/appyhotel/id529390457?mt=8

Download Apple AppyHotel APP

ANDROID DEVICES:
Download here: https://play.google.com/store/apps/details?id=com.appyhotel.appyhotel&hl=en

Download Android AppyHotel APP

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Serenity welcomes new Food & Beverage Manager

Edward Kennedy   |   August 8, 2013   |   News & Features   |   0 Comments

Maxime Food & Beverage Manager

Serenity Resort & Residences Phuket and East 88 Beach Lounge are pleased to announce the appointment of Maxime Gaillard as our new Food & Beverage Manager. Originally from Bordeaux in South Western France, Maxime comes with a wealth of knowledge and experience in hospitality and food & beverage service.

Maxime has a Masters degree in Hotel & Tourism Management and a European Masters Degree in Hotel & Tourism Management from VATEL International School in Bordeaux and is here to help make your experience at Serenity and East 88, a memorable one.

Maxime, who has previously held positions in 5 star resorts in Abu Dhabi and in Phuket, will make sure the food is hot, the drinks are cold, and that the music keeps playing. If you have a question about the menu, want to discuss a banquet event, or just want to request the next song from the DJ, talk to Maxime at fb@serenityphuket.com

 

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Serenity Donates Uniforms to Local School

Edward Kennedy   |   June 24, 2013   |   News & Features   |   0 Comments

Members of the Serenity Team visited the Watsawang Arrom School in Rawai Phuket on 19th June to donate school uniforms to the Children. For the 2nd year running, thanks to the generosity of our guests at Serenity Resort and Residences, we have been able to support the local school by providing much needed uniforms.

Serenity Uniform Donations

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Serenity wins TripAdvisor ‘Certificate of Excellence’ Award…Again!

Edward Kennedy   |   May 22, 2013   |   News & Features   |   0 Comments

Once again (for the 3rd year in a row), Serenity Resort and Residences have been awarded the Tripadvisor ‘Certificate of Excellence’, from the world’s largest travel site! Awarded to only the top few percent of hotels around the world, the 2013 Certificate of Excellence demonstrates our ongoing commitment to providing a consistently high standard of service for our guests.

Tripadvisor Certificate of Excellence Award 2011Tripadvisor Certificate of Excellence Award 2012Tripadvisor Certificate of hotel Excellence 2013

According to Tripadvisor:

“This accolade, which honors hospitality excellence, is given only to establishments that consistently achieve outstanding traveler reviews on Tripadvisor, and is extended to qualifying businesses worldwide. Only the top-performing businesses listed on Tripadvisor receive this prestigious award”.

Great reviews on www.TripAdvisor.com keep our team motivated and smiling. We would like to thank all of our past guests who took the time to complete a review on Tripadvisor, all suggestions that we have received, have helped us to further enhance the Serenity Experience.

For those of you who are yet to visit, we hope to exceed your expectations on your visit and look forward to receiving your comments and suggestions.

We hope to have the pleasure of welcoming you all back to Serenity again soon.

Thanks again from all at Serenity!

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Skal Phuket donates funds to ‘Phuket has been good to us foundation’

Edward Kennedy   |   February 8, 2013   |   News & Features   |   0 Comments

On 8th December, SKAL Phuket, with the help of some familiar faces from the Serenity Team, hosted the ‘Full Monty’ charity event to raise funds for local charities. The event was a phenomenal success with over 300,000 Baht being raised for Phuket Children’s charities.

Full Monty Charity Event

The event was held at The Bliss Beach Club, with our very own General Manager (Urs) and our Executive Assistant Manager (Pascal) taking part in the show! From the 300,000 baht raised, SKAL Phuket was able to donate 150,000 to the ‘Phuket has been good to us’ childrens educational charity and 150,000 was donated to SKAL Phuket’s own educational charity programs benefiting children in Rawai and Khao Lak.

SKAL Phuket is the world’s largest travel and tourism organisation, made up of the top executives in the industry, to promote global tourism and friendship.

Click here to read the Skal Phuket Press Release.

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Serenity Supports the Phuket has been good to us foundation

Edward Kennedy   |   February 4, 2013   |   News & Features   |   0 Comments

The Serenity Team take our Social Responsibility seriously and recently joined the Burns supper auction event at Pullman Phuket Arcadia, in support of the ‘Phuket has been good to us’ foundation. By providing one of the auction prizes, Serenity were able to help the Burns Supper raise over 474,000 Baht, which will fund an English teacher for a year.

Phuket has been good to us

The ‘Phuket has been good to us’ foundation supports more than 900 underprivileged children around Phuket, helping to “improve the economic opportunities and life chances of young people around Phuket by funding and implementing high quality, practical English language Education in government schools on Phuket Island”.

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Former Chelsea FC Manager Avram Grant Visits Serenity!

Edward Kennedy   |   November 12, 2012   |   News & Features   |   0 Comments

Avram Grant, former Chelsea FC, West Ham FC and Portsmouth FC Football Manager took time out of his busy schedule to relax at Serenity Phuket this week, staying in one of our unique Beach Front Pool Villa Residences.

Avram Grant Visits Serenity Phuket!

Avram, who recently ended a spell as Manager of Partizan Belgrade, chose to come to Phuket for a holiday break, but still found the time to meet with our GM, Urs, to the delight of the football fans within the Serenity Team!

Avram is perhaps most famous for his spell as Chelsea manager in 2007 following the departure of Jose Mourinho, where he led Chelsea into the Champions league final, League Cup Final and contested the Barclays Premier League Title all the way to the final day.

 

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