Best Available Price Guarantee!

If you reserve a hotel room through our website and then show us that you could book the same room online for the same dates at a lower rate that is viewable and bookable on another website, we will match that rate.

How to Submit a Claim

  • Email us at
  • Provide the URL of the website where you found the better rate.
  • Provide a screenshot of the site in which the room availability, room type and the rates for the required dates of your stay are clearly indicated.
  • PLEASE NOTE: You don't need to make a booking on the competitor website, just show us the comparison.
1. Our "Best Price Guarantee" applies to confirmed bookings only. You must provide us with your booking ID in order to make a claim.
2. The following conditions must apply:
  • Same hotel
  • Same period of stay
  • Same room/bed type
  • Same advance purchase requirements, prepayment and deposit requirements (if any)
  • Same cancellation and amendment policies
  • The room must be available for instant confirmation at the time our agents check availability
3. The "Best Price Guarantee" does not apply to unpublished rates, such as:
  • Private rates
  • Packaged or promotional rates
  • Hotel rooms sold as part of a travel package
  • Rates that are not available to the general public, which include Corporate rates, group rates or any member rates.
  • Any organization with rates intended for a specific group of individuals and are not meant for the general public
In order to secure your booking a valid credit card is required.